Privacy Policy

Last Updated: June 1, 2023

At Kynstar, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our call tracking software service.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources, as described below:

1.1 Information You Provide

Account Information: When you register for an account, we collect your name, email address, password, billing information, and other information necessary to set up your account.
Profile Information: Any information you add to your profile such as job title, company name, profile picture, etc.
Communications: Information you provide when you contact us for support, respond to surveys, or communicate with us in any way.
Payment Information: Credit card numbers, billing addresses, and other payment details (which are processed and stored by our payment processors).

1.2 Information We Collect Automatically

Device Information: Information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Information: We record certain information when you use our Services, including your browser type, access times, pages viewed, IP address, and the page you visited before navigating to our website.
Call Data: Information about calls that are tracked through our platform, including phone numbers, call duration, call recording (when enabled), and metadata about the call.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our Services
Process transactions and send related information, including confirmations and invoices
Send you technical notices, updates, security alerts, and support and administrative messages
Respond to your comments, questions, and requests
Communicate with you about products, services, offers, promotions, and events
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve the Services and provide content or features that match user profiles or interests

3. Sharing of Information

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
For Legal Reasons: We may disclose your information if we believe it's necessary to comply with a legal obligation, protect our rights and property, or protect the safety of our users or others.
With Your Consent: We may share your information when you give us permission to do so.
During Business Transfers: If we're involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Call Recording

Our service allows for call recording, which may be subject to laws requiring notification to or consent from call participants. You are responsible for complying with all applicable laws regarding call recording when using our Services. We recommend that you clearly inform all parties that calls may be recorded.

6. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing, correcting, or deleting your personal information
Objecting to our processing of your personal information
Requesting that we restrict processing of your personal information
Requesting portability of your personal information
Opting out of marketing communications

8. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@kynstar.com
Address: 123 Business Street, Suite 100, San Francisco, CA 94105

Terms of Service

Last Updated: June 1, 2023

These Terms of Service ("Terms") govern your access to and use of the Kynstar call tracking software and services ("Services"). Please read these Terms carefully before using our Services.

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

2. Changes to Terms

We may modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or through our Services. Your continued use of our Services after such notification constitutes your acceptance of the modified Terms.

3. Account Registration

To use certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Subscription and Billing

4.1 Free Trial

We may offer a free trial of our Services. At the end of the trial period, we will automatically begin charging your payment method for the subscription plan you selected unless you cancel before the end of the trial period.

4.2 Subscription Plans

We offer various subscription plans. The features and pricing for each plan are described on our website. You agree to pay all fees associated with your subscription plan.

4.3 Payment

We bill in advance for subscription fees. You authorize us to charge your payment method for all fees associated with your account. All payment obligations are non-cancelable, and fees paid are non-refundable, except as expressly provided in these Terms.

4.4 Taxes

All fees are exclusive of taxes, which we will charge as applicable. You are responsible for paying all taxes associated with your use of the Services.

4.5 Price Changes

We may change the fees for our Services at any time. If we increase the fees for your subscription plan, we will provide notice of the change on our website or by email at least 30 days before the change is to take effect.

4.6 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, your subscription will remain active until the end of your current billing period.

5. Use of Services

5.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services:

In any way that violates any applicable federal, state, local, or international law or regulation
To transmit any material that is unlawful, threatening, abusive, libelous, or otherwise objectionable
To impersonate or attempt to impersonate our company, an employee, another user, or any other person or entity
To engage in any activity that interferes with or disrupts the Services

5.2 Call Recording

Our Services may include call recording functionality. You are solely responsible for complying with all applicable laws regarding call recording, including obtaining any necessary consent from call participants. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of call recording features.

6. Intellectual Property

6.1 Our Intellectual Property

The Services and all content, features, and functionality thereof are owned by Kynstar, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

6.3 Restrictions

You may not:

Copy, modify, or create derivative works based on the Services
Reverse engineer, decompile, or disassemble any portion of the Services
Sublicense, sell, or otherwise transfer the Services to any third party
Use the Services for any purpose not expressly permitted by these Terms

7. Third-Party Services

Our Services may integrate with or contain links to third-party websites or services. We do not control or endorse these third-party services and are not responsible for their availability, accuracy, or content. Your use of third-party services is at your own risk and subject to any terms governing those services.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

IN NO EVENT WILL KYNSTAR, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Indemnification

You agree to defend, indemnify, and hold harmless Kynstar, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

11. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. All provisions of the Terms that should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. General Provisions

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.

12.2 Dispute Resolution

Any dispute arising from or relating to these Terms or the Services shall be resolved by binding arbitration in San Francisco, California, under the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court having jurisdiction thereof.

12.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

12.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kynstar regarding the Services and supersede all prior agreements and understandings, whether written or oral.

12.5 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or a waiver of any other term.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@kynstar.com
Address: 123 Business Street, Suite 100, San Francisco, CA 94105